Gambling should be an entertaining experience, not a source of stress. bibaji is deeply committed to providing a safe, fair, and responsible environment for every player across Bangladesh — because your wellbeing always comes first.
bibaji believes that great entertainment and player protection go hand in hand. Here is our philosophy and the practical steps we take every day to put it into action.
At bibaji, responsible gaming is not a checkbox — it is a core part of how we operate. We understand that the vast majority of players in Bangladesh enjoy online casino games, cricket betting, slots, and other entertainment products as a fun leisure activity with no adverse consequences. We want to keep it that way for as many people as possible, and we want to be there when things start to feel different.
We know that for a small percentage of players, gambling can become problematic. Problem gambling can affect anyone regardless of age, background, or income level. It can place strain on relationships, finances, and mental health. Our responsible gaming programme exists to give every bibaji player the awareness, tools, and support they need to stay in control — and to step back if they ever need to.
bibaji operates a strict 18+ only policy. We verify the age of every player who registers on the platform and we take immediate action if we discover that a minor has attempted to access our services. We also maintain robust anti-money laundering (AML) and Know Your Customer (KYC) procedures to ensure that bibaji is used only by genuine, verified players.
Our responsible gaming tools are available free of charge to every registered player, accessible directly from the account settings panel at any time of day or night. If you ever feel that your gambling habits are changing in a way that concerns you, we urge you to use these tools without hesitation — or to contact our support team who are available 24/7 on Bangladesh Standard Time (BST, UTC+6).
Every connection to bibaji is protected by 256-bit SSL/TLS encryption, ensuring your data and transactions are safe from interception at all times.
All players are required to complete identity verification before withdrawing funds. Our KYC process confirms you are aged 18 or above and that your account is genuine.
Your account history gives you a clear view of your deposits, wagers, wins, and losses over any time period, so you always know exactly where you stand financially.
Players can opt out of all promotional emails and SMS notifications at any time. Bonus offers and marketing messages will stop immediately upon request.
Our dedicated support team is available around the clock via live chat and email. Whether you have a responsible gaming concern or a general account question, help is always one message away.
All games offered on bibaji use certified random number generators (RNGs) to ensure outcomes are genuinely random and no player is unfairly disadvantaged.
bibaji provides a comprehensive suite of responsible gaming tools that you can activate yourself at any time. These tools are designed to help you manage your time and money spent on the platform before any issue has a chance to develop.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets.
Cap the total amount you are willing to lose within a set period. If your net losses reach the threshold you have defined, all further wagering activity is paused automatically until the period ends.
Set a ceiling on the total amount you can stake within a given period, independently of your wins or losses. This gives you a firm upper bound on your gambling activity regardless of outcomes.
Limit how long you can be logged in and actively playing during any single session. When your limit is reached, you will be prompted to take a break before you can continue.
Take a short break from bibaji without permanently closing your account. A time-out suspends your account for a defined period during which you cannot log in, deposit, or place bets.
If you feel that gambling has become a serious problem, self-exclusion allows you to permanently block access to your bibaji account for an extended period. This is our strongest protective measure.
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling is becoming more than just entertainment.
Reflect honestly on the following questions. If you answer "yes" to two or more, we strongly encourage you to reach out to our support team or use one of bibaji's responsible gaming tools.
Take a moment to reflect on your recent gambling behaviour. This is not a diagnostic tool — it is a prompt for honest self-reflection.
If gambling is causing you or someone you care about distress, there are people who can help. bibaji's own support team is available around the clock, and we encourage players to reach out — whether the concern is large or small.
Our responsible gaming support specialists are available 24 hours a day, 7 days a week. Whether you want to set a limit, activate a time-out, request self-exclusion, or simply talk through a concern, we are here to help without judgement.
All responsible gaming enquiries are handled with complete confidentiality. You do not need to provide a reason for requesting any of the tools described on this page — your privacy is always respected.
Response time for responsible gaming requests is prioritised and typically handled within 30 minutes during peak hours.
Subject line: "Responsible Gaming Request" — include your registered username for faster service.
bibaji strongly encourages any player who feels they may have a gambling problem to seek help from independent counselling and support organisations. These services are confidential, non-judgmental, and available to anyone — you do not need to have hit "rock bottom" to benefit from speaking to a professional.
While Bangladesh does not yet have a nationally organised gambling helpline equivalent to those in some other countries, there are mental health and addiction counselling services available in Dhaka, Chittagong, Sylhet, and other major cities. Your local doctor or a licensed counsellor is always a good first point of contact.
For family members concerned about a loved one's gambling, the same support channels apply. You can also contact bibaji directly and, with the account holder's consent, we can discuss what protective measures are available.
Decide the maximum amount you are comfortable losing before you start any session, and treat it as an entertainment expense — not an investment. Never gamble with money you cannot afford to lose.
Step away from the screen regularly, even when you are winning. Extended gambling sessions impair judgement and can lead to decisions you would not otherwise make. Use bibaji's session timer to prompt you.
If you have reached your loss limit for the day, stop. Chasing losses is one of the most common pathways into problem gambling. Accept the loss, close the session, and return another day refreshed.
Avoid gambling when you are stressed, angry, upset, or under the influence of alcohol. Emotional states significantly affect decision-making and risk tolerance.
Make sure gambling is just one of many leisure activities in your life. Maintaining hobbies, social relationships, and physical activity helps keep gambling in healthy perspective.
If you are concerned about your gambling habits, share those concerns with a trusted friend, family member, or professional counsellor. Speaking up is a sign of strength, not weakness.
Now that you know how bibaji protects its players, explore our full range of entertainment options — from live cricket betting to hundreds of slots and an immersive live casino experience. Play smart, play safe.
18+ only. Terms & Conditions apply. Gambling can be addictive. Please play responsibly.